Frequently Asked Questions

Aquí encontrarás respuestas a las consultas más comunes sobre nuestros productos y servicios.
1. What payment methods are accepted?
We accept the following payment methods: credit and debit cards (Visa, MasterCard and American Express), bank transfers, PayPal and cash payments through OXXO and other authorized payment points. We also offer interest-free monthly payment options with participating cards.
2. How long does it take for my order to arrive?
Delivery time varies depending on your location. For shipments within Mexico, orders usually take between 3-7 business days to arrive. If you are located in a rural or hard-to-reach area, it may take a little longer. We will send you a shipping confirmation with a tracking number as soon as your order is dispatched.
3. How can I track my order?
Once your order is shipped, you will receive an email or text with a tracking number. You can use that number on the courier service's website to track your package in real time. If you have any questions, please feel free to contact us.
4. Are returns and exchanges accepted? What is the process?
Yes, we accept returns and exchanges within 8 days of receiving your order. Products must be in their original condition, unused and with tags intact. To initiate a return or exchange, please contact our customer service team. We will provide you with a detailed guide on how to proceed with sending the product back.
5. Do you offer international shipping?
We currently ship within Mexico, the United States, and the rest of the world. Shipping within Mexico is free, but for international shipments, a shipping cost quote is required. Please contact us via Facebook, Instagram, or WhatsApp (+52 33 1714 8553) to provide you with the exact rate.
6. What is the warranty policy of your products?
All our products have an 8-day warranty against manufacturing defects. If you notice any defect in the product, please contact us with photos and details of the problem. We will evaluate the situation and offer you an exchange or refund if applicable.
7. How do I determine my correct size?
There is a size chart to help you select the right size. We recommend that you measure your body and compare it to the measurements in the guide to ensure you make the right choice. If you need additional help, our customer service team will be happy to help you.
8. Do you have physical stores or do you only operate online?
At the moment, we only operate online. This allows us to offer you more affordable prices and a greater variety of products.
9. Can I cancel my order after making the purchase?
Yes, you can cancel your order within 24 hours of purchase, as long as the order has not been shipped. To cancel, please contact our customer service team as soon as possible. Contact us via Facebook, Instagram or WhatsApp (+5233 1714 8553) and we will be happy to assist you.
10. Do you offer discounts or special promotions?
Yes, we regularly offer special discounts and promotions in our online store. We encourage you to subscribe to our newsletter and follow us on social media to stay up to date with our exclusive offers.
11. How can I collaborate with your clothing brand?
If you are interested in collaborating with us, either as a brand ambassador or wholesaler, please send us an email to danaaccemx@gmail.com. We will evaluate your proposal and will contact you if we see an opportunity for collaboration.

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